Welcome to our Capstone Project

Project Overview

Aeyesafe is an award-winning AI monitoring system that enhances senior safety and monitor activities. We have redesigned and upgraded the user interaction workflow for Aeyesafe’s applications, taxonomy, and content in both website and mobile app through this project. To achieve the goal, we created user personas, built wireframe designs, conducted interviews, performed user research and usability testings, and delivered upgraded prototype and taxonomy to our sponsor. As a result, we improved the overall user experience of Aeyesafe product and application and contributed to providing better technology to protect our seniors.

Stakeholders

Kevin Kwan

Kevin is the founder and CEO of Aeyesafe where his goal is to create a better way to monitor seniors and keep them safe. He is a UW alumni who studied strategic marketing management at the Foster School of Business and served as the assistant director for the Prospect and Data Management at UW Medicine.

Zubair Amjad

Zubair has a big interest in wanting to help in the realm of healthcare and technology. He sees the limitless potential in this field. Zubair comes from a tech background as a front-end developer and wants to create devices that help impact the lives of others.

Annie Ng

Annie wants to create meaningful experiences that connect users with products or services. Coming from a social science background in International Studies and Chinese, she wants to integrate technology into people’s lives to serve needs and make processes more manageable.

Roger Liu

Roger aims to interrupt traditional industries with innovation through product development. He believes that there is a better way of living by adopting technology.

Kari Wang

Kari believes that UX designers analyze user habits and feelings in this digital age through their unique understanding of design. With an interdisciplinary background in art and design, Kari hopes to combine her knowledge perfectly and create innovative products that meet users' needs.

Other Stakeholders

These Include:

  • Caregiver Facilites
  • Caregivers
  • General Managers
  • Senior Citizens

Project Workflow

User Personas

We designed four user personas, which represent the three main target user groups, caregivers, facility managers, and young people who need to care for seniors at home. User personas can help us better understand the needs of our users.

Aeyesafe Workflow

The initial concept of the Aeyesafe workflow begins with an overall status report page that links to individual profiles, or users can go straight to the recent alerts and click on the alert notification that requires immediate attention. Once the user clicks on the alert message, they have the option to resolve the task. The recent alerts can lead to detailed information about the emergency.

Draft Prototype

The prototype is improved on the basis of workflow and wireframe. Phase I Prototype is used for interviews and usability testing to give our users a better understanding of how the product works. Then we will modify the prototype according to the test results.

Interview Process

We talked to facility general managers, caregiving professionals, and potential customers for our user interviews. Our questions focused on the usability and the pain points of the Aeyesafe product. The feedback we received was delighted with the user experience and user interface. We do need better visualizations, but they do see the potential to improve the caregiver’s workflow and reduce time and cost.

Final Prototype

For the UX design upgrade, we made these changes to revise the prototype based on user feedback from the user interviews:

  1. Adjust accessible font size for better user adoption.
  2. Update the status page to reduce confusions.
  3. Revise the visualization on the activity diagram.

Benefits

We have made the app user-friendly through UX research, usability testing, and user interviews. Through the interviews and usability testing, we discovered that users were not familiar with terms on the status page of the prototype, and the visualization was not informative on seniors’ activities. As a result, we tailored the app to fit better the target audience, both individuals and business customers. Ultimately, we helped Aeyesafe’s product to provide better care services to seniors.